Support and FAQ

Digital TV

Jump To: General Digital Video Recorder (DVR) High Definition Televisions (HDTV) On Demand Movies and Pay-Per-View Events Video On Demand (VOD) Encryption/All Digital

General

Q: What is Digital TV?

Bluewave Digital TV is a brand new way for Bluewave to deliver television signals to your home. Digital technology enables Bluewave to "compress" its signals, thereby providing you with high-quality picture and sound. You will also have access to convenient onscreen programming, more value, increased viewing opportunities and more.

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Q: How do I sign up for Bluewave Digital TV?

Bluewave Digital TV offers a wide variety of programming package options and premium movie channels. You can sign up for service by calling our Customer Care Department at 910-446-9283.

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Q: What is Bluewave Digital TV?

Bluewave Digital TV is an area leader offering a wide variety of digital cable and premium packages. Bluewave Digital TV's line-up offers more than 200 networks, including award-winning movie channels, Pay-Per-View Movies and Events, 50 CD quality music channels and access to Video On Demand.

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Q: Where is Bluewave Digital TV available?

Bluewave Digital TV is offered through most of Robeson County. To determine if cable is available in your area, please call our Customer Care Department at 910-446-9283.

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Q: What networks does Bluewave Digital TV offer?

Bluewave Digital TV's goal is to maintain a line-up that offers quality programming while keeping competitive rates. Today’s line-up includes over 200 networks including top rate and popular networks.

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Q: How do I request a network not currently in my line-up?

Network request help us make decisions when we are able to add or change our line-up. You may submit your request by calling our Customer Care Department at 910-446-9283 or visit the Contact Us section of this site.

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Q: How do I block out networks that I do not want to receive?

Customers can have networks removed from their cable line-up by using the parental control feature available on Bluewave Digital TV set-top boxes. For more information on Parental Controls, refer to the Quick Start Guide.

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Q: Does Bluewave Digital TV disclose my information to others?

Bluewave Digital TV considers your personal information to be confidential. The Cable Act authorizes Bluewave Digital TV as a cable operator to disclose personal information concerning any subscriber for the following purposes if the disclosure is:

  •     Necessary to render or conduct a legitimate business activity related to the cable service or other services provided to the subscriber.
  •     Required by law or legal process.
  •     Names and addresses of subscribers for "mailing list" or other purposes.

The Cable Act of 1992 prohibits Bluewave Digital TV from disclosing personal information concerning subscriber for any purpose other than those listed above without the subscriber's prior written or electronic consent.

These kinds of disclosures typically involve billing and collections, administration, surveys, marketing, service delivery and customization, maintenance and operations, and fraud prevention. We may also collect, use and disclose information about you in non-personally identifiable or aggregate formats, such as ratings surveys and service usage and other statistical reports, which do not personally identify you, your particular viewing habits, or the nature of any transaction you have made over the cable system.

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Q: Does Bluewave Digital TV track what I am watching and report that information?

No. Bluewave Digital TV respects the privacy of each of its customers and does not track individual viewing habits.

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Q: What is Cable theft?

Cable theft is the unauthorized interception and/or receipt of any communications service offered over a cable system without the consent of the cable operator. Cable theft usually occurs when an individual knowingly and willfully makes illegal physical connections to a cable system or alters or installs any unauthorized equipment so that the cable signal can be received without the authorization or knowledge of a cable operator.

Any unauthorized person who intercepts or receives communications provided over a cable system may be penalized under the Cable Communication Policy Act of 1984 [47 C.F.R. 553(c)]. This includes the theft of audio, video, textual data, and any other service. The law applies to manufacturers and distributors of equipment as well as to individuals. Parties found guilty of cable theft are subject to both civil and criminal penalties, which may include substantial fines and/or time in prison.

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Q: What is a digital set-top box?

A digital set-top box is a powerful computer that receives cable input and processes multiple channels into a single frequency so that sound and images can be viewed on your television. When a digital set-top is attached to your TV, you will be able to watch digital channels. The digital set-top also authorizes customers' TVs to receive all of the cable channels that they are entitled per their subscription choice.

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Q: Do I have to have a digital TV to receive Bluewave Digital TV?

No. With Bluewave Digital TV, you will subscribe to a set-top box that modifies the incoming digital signal so that it can be viewed on your current TV.

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Q: Do I need a separate set-top box for every TV?

Yes.  A set-top box is required for each television that receives Bluewave Digital TV service.

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Q: How do I upgrade to Bluewave Digital TV?

It easy to sign-up for Bluewave Digital TV. You can sign up for service by calling our Customer Care Department at 910-446-9283.

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Q: Is Bluewave Digital TV installation free?

Yes. When you sign-up for Bluewave Digital TV, you will receive a free standard installation with a 2-year commitment.

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Q: How do I hook up external components such as a VCR, DVD Player or Stereo to my digital set-top box?

Hooking up external components to your digital cable set-top is easy. For more information, please refer to the Users Guides section for hook-up diagrams.

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Q: How do I find my favorite channels and shows?

With Bluewave Digital TV, it's easy to find your favorite channels. With the onscreen programming guide from TV Guide you can search by start time, channel, or area of interest. Refer to the Quick Start Guide for additional instructions.

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Q: How do I filter out adult content?

By using the Parental Control feature, you can restrict viewing and purchases of TV programming based on your viewing preferences. Refer to the Quick Start Guide for additional instructions.

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Q: How do I program my remote?

Your digital TV remote is a universal remote that can control your TV, DVD Player or VCR, Stereo Receiver and digital set-top. To set up your remote control, refer to the instruction listed in the Titan Remote User Guide.

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Q: What are digital music channels?

Digital Music is one of the greatest benefits of Bluewave Digital TV. Bluewave Digital TV offers 46 commercial-free, CD-quality music channels in a variety of categories from 70's Rock to Jazz, Classical to Country and more. It's all there, and best of all, these channels are included at no additional charge when you subscribe to either the Basic or Enhanced Video Package.

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Q: Do I have to be home when Bluewave installs a digital set-top box?

Yes. To ensure that you receive clear reception, the digital set-top is installed properly and your installation is completed to your satisfaction, we ask that the primary account holder or another authorized party on the account be home during the scheduled installation. The installer will also present a work order that contains terms and conditions and requires a signature.

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Digital Video Recorder (DVR)

Q: What is a DVR?

A DVR from Bluewave Digital TV is the latest in digital TV receivers that allows you to store TV programming on a hard disk, enabling you to store shows easily and access this programming at any time. The DVR acts like a souped-up VCR, except that there is no videotape. It records in digital format and offers more sophisticated recording options and playback features like the ability to:

  • Pause, rewind and fast-forward live TV and resume watching when you want.
  • Record multiple hours of TV without a VCR.
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Q: How many hours can I record on my DVR from Bluewave Digital TV?

The recording capability will depend on the video format that is being recorded, but you can enjoy hours upon hours of recorded programming.

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Q: Is Bluewave Digital TV DVR service available in my area?

Bluweave Digital TV DVR service is available anywhere that Bluewave Digital TV provides cable service. Please call 910-446-9283 to see if cable service is available in your area.

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Q: How many simultaneous recordings does the Bluewave Digital TV DVR set-top box allow?

The Bluewave Digital TV DVR set-allows you to record up to 5 shows at once.  Recording allowance may be limited if other television are on different channels at the same time.

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Q: Do I need any special equipment to use the HTC Digital Cable DVR set-top?

No. The HTC Digital Cable DVR set-top will hook-up to your existing TV and does not require any special equipment.  HDMI or Component Cables may be required to be purchased to connect the Bluewave set-top box to your television.

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High Definition Televisions (HDTV)

Q: What do I need to get HDTV from Bluewave Digital TV?

You will need an HDTV or HD-Ready Television. You will also need component video (RGB) cables and audio cables or an HDMI cable to connect your set-top. These cables are available for purchase.

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Q: What HDTV programming does Bluewave Digital TV offer?

With Bluewave Digital TV, you have access to over 70 High Definition networks. Most HD networks are free with the subscription to the package containing the standard channel and an Bluewave Digital TV HD/DVR set-top box.

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Q: Is digital cable the same as HDTV?

No. HD is the new standard of television technology. It provides up to 1080 lines of resolution compared to the 480 lines of resolution on standard digital service. HDTV offers wide-screen picture viewing with quality similar to 35mm film along with compact disc (CD) sound quality. From a viewer's perspective, High Definition translates to better visual and acoustic enjoyment when watching TV. Wide screen is defined as 16:9 ratio of width to height. An analog TV has a 4:3 ratio.

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Q: If I have an HDTV set-top from Bluewave Digital TV, will I receive all programming in High Definition?

No. Not all shows or networks are offered in High Definition. Even some of the HD channels are only broadcasting a portion of their programming in High Definition.

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Q: Where are the HDTV channels located?

Bluewave Digital TV has located HDTV channels typically in the 200 & 300 channel range. For specific information on channel locations, please refer to the Channel Line-up section.  Line-up subject to change.

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On Demand Movies and Pay-Per-View Events

Q: How do I order a movie or event?

It's easy to stay home and watch movies and events with Bluewave Digital TV. Just press the On Demand button on your remote or choose Pay-Per-View from the onscreen menu. Select the movie or event you wish to watch and follow the onscreen instruction.  All that is left is to sit back and enjoy.  For additional instruction, refer to the Quick Start Guide.

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Q: What are Purchase Codes?

A Purchase Code is a personalized 4-digit PIN that allows you to restrict ordering of programming purchases. Once the purchase code is set, only individuals with the code will be allowed to order any movies or events. Refer to the Quick Start Guide for additional instructions.

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Q: How do I set Purchase Codes?

Refer to the Quick Start Guide for additional instructions.

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Q: I'm being billed for a movie that I did not order. What should I do?

If you believe that you are being billed for movies or events that you did not order, you will need to contact Bluewave Communications to determine what the problem may be. You may also want to set up a Purchase Code.

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Q: If I order a movie or event will it show up on all set-top boxes in my home?

Yes. The movie or event ordered will appear on all boxes.

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Video On Demand (VOD)

Q: What do I get with Bluewave Digital TV On Demand?

With Bluewave Digital TV On Demand you get a library of hundreds of On Demand movies and shows from networks* like Cartoon Network, Food Network, HGTV, History, Travel Channel and more. Many of these movies and shows are FREE. You also get the convenience of new-release movies right on your TV and ready to start anytime you want. You can also watch them as often as you like within 24 to 48 hours of the initial purchase.

*Subscription to associate channel required to view On Demand programming from that channel.

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Q: What is Bluewave Digital TV On Demand?

Bluewave Digital TV On Demand allows you to enjoy thousands of shows and movies whenever you want - many are FREE. You get instant access to some of your favorite cable shows, kids programming, music, sports, movies, and more. You can also play, pause, rewind, and fast-forward some shows from the On Demand menu anytime, without a VCR or DVD player.

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Q: How do I access Bluewave Digital TV On Demand?

You may simply press the ON DEMAND button on your remote, where you will be directed to the Bluewave Digital TV On Demand main menu.

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Q: Does it cost anything to go into the Bluewave Digital TV On Demand?

No. Accessing and browsing the On Demand menu is included at no additional charge with your Bluewave Digital TV set-top box subscription. Bluewave Digital TV On Demand includes hundreds of movies and shows - many are FREE. New release movies, adult programs, special events and other shows may carry fees, please check your on screen guide before ordering. Any programs that carry a fee will have a confirmation screen before they begin confirming your order. Bluewave Digital TV On Demand services are not available in all areas.

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Q: Do I get my premium services On Demand with my subscription to HBO, Showtime, Starz, or Cinemax?

Yes. Bluewave On Demand offers you the convenience of watching your premium channel movies anytime you want at no additional charge. Many premium channels also offer hit series and other programs On Demand if you missed the original premiere or you want to catch up on past episodes.

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Q: How do I know if there will be a charge for a Bluewave Digital TV On Demand program?

The program fee will appear on screen, and you will always receive an order confirmation box before the start of any program that carries a fee, asking you to confirm your purchase.

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Q: Will I be billed for Bluewave Digital TV On Demand programs that carry a fee?

Yes. If you rent a Bluewave Digital TV On Demand program for a fee, the purchases will be added to your monthly Bluewave bill, and the program title will be listed for your reference. Free content will not be shown on your monthly bill.

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Q: Can I stop my movie or show and go back to it later?

Yes. If you stop your show and want to come back to it later, it will automatically be saved in the My Rentals folder on the main On Demand menu. You can restart or resume your movie anytime within 24 hours from the original purchase at no additional charge. Some movies will be available for 36 hours.

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Q: Are new shows added often to Bluewave Digital TV On Demand?

Yes. New shows are added often, so you can check back to the menu frequently and see what's new.

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Q: Can I pause, rewind and fast-forward Bluewave Digital TV On Demand programs?

Yes. Use the arrow keys or the play, pause, rewind, and fast-forward buttons on your remote. Most shows and movies will allow you to rewind. The Fast Forward feature is disabled on some programs due to contract requirements.

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Q: Are parental controls available for Bluewave Digital TV On Demand?

Yes. Any Parental Controls you have set will also work for On Demand.

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Q: What if I am having trouble with my Bluewave Digital TV On Demand?

Due to traffic on the On Demand platform, Bluewave Digital TV On Demand may be unavailable for a short period of time. Please try accessing Bluewave Digital TV On Demand again in a few minutes. If you are still unable to access Bluewave Digital TV On Demand, please contact our repair department at 910-446-9894.

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Encryption/All Digital

Q: What does the new FCC order allowing encryption of the Basic Service Tier mean?

In 1994, the FCC implemented the requirements that prohibited a cable operator from scrambling or encrypting signals carried on the basic tier of service. The rule was recently amended to now allow, but not require, cable operators to encrypt the basic service tier in all-digital cable systems if they comply with certain consumer-protection measures.

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Q: What is the Basic Service Tier?

Basic Tiers may vary among cable operators, but the general channels that may be included are: broadcast signals, preview guides, locally distributed leased access channels, governmental and education access channels, home shopping networks and religious networks. Basic tiers typically do not include satellite-delivered cable networks such as ESPN, USA, etc.

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Q: What is an all-digital cable system?

In the mid-1990's, cable operators began to upgrade their systems to offer digital cable service in addition to analog cable services. Digital Cable service provides a higher quality video signal in addition to taking up less spectrum to provide the same serviced. More recently, many cable operators have transitioned and removed all their Analog cable signals. This more efficient method allows for higher-speed Internet access and increased high definition programming. After a cable operator transitions to an all-digital system, customers will need a set-top box or retail CableCARD device in order to receive all channels.

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Q: Does this new order affect me as a Bluewave Digital TV customer?

This new order does not have any immediate impact on Bluewave Digital TV customers. Bluewave Digital TV is currently a hybrid cable system that offers both Analog and Digital services. All digital channels that are part of the Basic service tier are currently available unencrypted, so televisions or other retail equipment with a digital QAM tuner are able to pick up these services without need for a set-top box.

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Q: Will Bluewave Digital TV go All-Digital?

At some point in the future, Bluewave Digital TV will begin a process to become all-digital. All-digital cable systems provide more efficient service in addition to freeing up spectrum to offer new and improved products and services in addition to higher-speed Internet access and increased high definition programming. When Bluewave Digital TV begins this process, you will be notified with further information.

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Q: When Bluewave Digital TV is all-digital, will the basic service tier be encrypted?

The new FCC order would allow Bluewave Digital TV to encrypt the basic service tier as long as it complied with certain consumer-protection measures. Encryption of the basic service tier provides benefits to Bluewave Digital TV by reducing the number of truck rolls associated with activating service and also to consumers by significantly reducing the wait time for service appointments to activate and deactivate cable service. Bluewave Digital TV has made no decision at this time to encrypt the basic service tier and further evaluation will be needed once Bluewave Digital TV is all-digital.

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Q: What consumer-protection measures are required if a cable operator encrypts the basic service tier?

Cable operators that choose to encrypt the basic service tier are required to provide the following consumer protection measures (1) offer basic only customers two free set-top boxes without charge for two years (2), one set-top box to advanced tier customers for one year without charge, or (3) two set-top boxes to Medicaid basic only customers for five years without charge. These only apply in cable systems that encrypt the basic level of service.

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Q: Can cable operators encrypt other service packages?

Yes. Most cable agreements with programmers for channels included in all packages other than the basic service tier require the cable operators to encrypt that programming as a condition of carriage. This requirement also ensures that only those customers that have paid for a service will receive the service. The new FCC rule does not affect encryption of these packages, nor make any requirement for free or reduced equipment rates.

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