Support and FAQ

Home Phone

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General

Q: Which calling features are available with Home Phone service?

Home Phone service includes Caller ID, Call Waiting Deluxe, Call Forwarding, and Voice Mail.

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Q: What does Home Phone service include?

Call when you want, where you want, with unlimited nationwide calling. Unlimited residential long distance includes the 50 states, Canada, Puerto Rico and the U.S. Virgin Islands. (International calls are billed at published rates.)

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Q: What are the international long distance rates?

Please see the attached list of international long distance rates here.

Downloadables: International Rates - 2014
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Q: How do I gain access to make an international long distance call?

As a courtesy, all Bluewave Communications customers are automatically blocked from making international long distance calls. This automatic block has been put in place to protect you from becoming the victim of a national crime trend that involves hackers using business equipment and phone lines to place unauthorized international long distance calls. To be able to place international calls from your phone, you will need to have this international toll restriction removed from your account. Removing this block can be done by simply contacting Bluewave Communications at (910) 446-9283.

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Q: Is Directory Assistance available?

Yes.  With Directory Assistance, you can locate people and businesses in the United States and Canada by dialing 411. You can find phone numbers with just the name of the person and the city and state where that person lives.  Listing inquiries are $1.25 per call.   And there is no monthly charge.  *Directory Assistance Services are offered by Horry Telephone Cooperative, Inc.

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